Online Retail

General

• Can I email you?
• How do I change my password?
• How do I update my email address?
• How long will you take to respond to my email?
• When do you roast your coffees?

Ordering

• My favourite coffee is gone, what else should i buy?
• Which grind should i buy?
• My order has arrived and something is wrong
• Help! I made a mistake on my order
• Which grind do you recommend for brewing with an AeroPress?
• Will I pay UK VAT on my order?

Delivery

• Standard International Delivery
• Economy International Delivery
• Can I collect my coffee in person?
• Where is my delivery?
• How much does it cost to ship to my country?

Subscriptions

• Can I skip an upcoming subscription delivery?
• Can I change my billing details?
• Can I change my shipping address?
• I'd like to cancel my subscription
• Can I buy a prepaid In My Mug subscription as a gift?
• Can I change the frequency of my subscription deliveries?

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Rewards

• Can I use my reward code at the same time as another discount code?
• I redeemed my points for a reward but now I've changed my mind
• How does the rewards system work?