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  1. Hasbean
  2. Online Retail

Online Retail

General

  • Are your coffee bags recyclable or compostable?
  • Are your packing materials recyclable?
  • Can I email you?
  • Coffee storage / Recommended use by date
  • How can I see my past orders?
  • How do I change or reset my password?
See all 12 articles

Ordering

  • My favourite coffee is gone, what else should I buy?
  • Can gift cards be used on a subscription?
  • Can I order a gift card/voucher?
  • Which grind should i buy?
  • My order has arrived and something is wrong
  • Help! I made a mistake on my order
See all 8 articles

Delivery

  • What are your DPD delivery options?
  • Do you offer free delivery?
  • What is "In My Mug" Delivery?
  • Standard International Delivery
  • Economy International Delivery
  • Can I collect my coffee in person?
See all 8 articles

Subscriptions

  • Can I change my subscription to a different blend?
  • My subscription payment failed, do I need to do anything?
  • Do you sell prepaid subscriptions?
  • Can I change the grind on my subscription?
  • Can I add something extra to my upcoming subscription delivery?
  • Can I change the number of bags on my subscription?
See all 14 articles

Rewards

  • Can I use my reward code at the same time as another discount code?
  • I redeemed my points for a reward but now I've changed my mind
  • How does the rewards system work?
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