Oh no! Mistakes happen, no problem! Please either send us a message as soon as you notice the error, quoting your order reference number HB2009-******, or reply to your order confirmation email, and we’ll do our best to help get it fixed!
Please note, we roast all our coffees to order Monday to Friday with same-day dispatch on orders placed before 0730. Because of this super quick turnaround, any amendments late in the day may not be possible, but if you notify us immediately after ordering then we will do our best :)
You as the buyer are responsible for checking that you are satisfied that all details of your order are correct and suitable for your requirements. This includes without limitation quantity, product type, grind variant, billing and shipping information, and aims of delivery service. These terms extend to subscription supply, you as the buyer are responsible for checking that you are satisfied that all details of your subscription are correct and suitable for your requirements prior to all scheduled charge dates. All coffee is roasted to order, sales are final and we are not able to accept returns on roasted coffee.