If you’ve selected a tracked option while checking out you should have received an email from the selected courier company (Royal Mail, DPD, or UPS) with a link to your order tracking :)
If you’ve selected a non-tracked shipping option, please see the following page for average transit times, hints and tips https://www.ozonecoffee.co.uk/pages/shipping
Something not looking quite right? If you are awaiting a delivery within the UK we ask that you allow 7 working days (Monday to Saturday, excluding bank holidays and strike days) for your parcel to arrive. If your parcel does not show up within this timeframe please let us know and we will investigate and arrange replacements if necessary.
If you are awaiting a delivery outside the UK we ask that you allow 14 working days (Monday to Friday, excluding bank holidays and strike days) for your local postal service to deliver. If your parcel does not arrive within this timeframe please let us know and we will investigate and take appropriate action.
Question still not answered? Please send us a message at orders@ozonecoffee.co.uk and we'll get back to you ASAP