If you have one of our older style subscriptions (started before January 2021) then these live on a separate piece of software to the main online shop as they're very complicated beasts to run and need a bit of special attention. They don't have a customer-facing portal for subscription management so if you need any updates or changes please message us at orders@ozonecoffee.co.uk and we'll take care of it for you. Please quote your subscription reference number (HB2009-******) to help us get things sorted nice and quickly.